Matrix Financial Services Corporation
PRIVACY POLICY
Employees of Matrix Financial Services Corporation have a duty to protect the confidential nature of customers’ financial records. Employees will not release customer financial information to any source other than a credit bureau without written authorization from the customer, or as required by law or regulation.
The Right to Financial Privacy Act (12 USC 3401, 12 CFR 219, 29 CFR 19, 31 CFR 14) establishes specific procedures for federal government authorities to follow when seeking customer records. Our employees will follow the procedures contained in this policy when a federal agency requests customer financial information.
APPLICABILITY
The act covers individuals or partnerships, if the partnership consists of five or fewer individuals. Corporations or partnerships of six or more individuals are not covered by the act. In addition, the act excludes access by state government agencies, state or local law enforcement officials, or private individuals.
REQUIREMENTS
To gain access to a customer’s records, the act requires, with certain exceptions, that the federal government agency obtain one of the following:
• An authorization, signed and dated by the customer, which identifies the records being sought, the reasons the records are being requested, and the customer’s rights under the Right to Financial Privacy Act (The agency’s request should be on an official form and contain the required customer authorization.)
• An administrative subpoena or summons
• A search warrant
• A judicial subpoena
• A formal written request by a government agency (to be used only if no administrative summons or subpoena authority is available)
If the company receives a request for information from a federal agency, the company may not release the financial records of a customer until the federal government authority seeking the records certifies in writing that it has complied with the applicable provision of the Right to Financial Privacy Act. Documents will not be furnished to the federal agency for at least 14 days after a request is received.
The company’s employees who receive a release of financial records from any government agency or court will immediately notify the Compliance Officer
The following represents the Personal Information Privacy Protection Policy we provide to our consumers and customers:
Your loan is currently serviced by Dovenmuehle Mortgage, Inc. on our behalf as a financial service provider. However, we are still required to provide you with information regarding our Personal Information Privacy Protection Policy on an annual basis. Please continue to make your payments to Dovenmuehle Mortgage as previously directed, as well as contacting them with any questions regarding your loan.
At Matrix Financial Services Corporation, protecting your privacy and the confidentiality of your personal information is important to us. We value your business and the trust you put in us, and to offer you the financial products and services you seek, we collect, maintain and use information about you. To help you better understand how your personal information is protected, we are providing you with the following statement describing our practices and policies with respect to the privacy of your customer information.
In the event you terminate your customer relationship with us, or become an inactive customer, we will continue to adhere to the policies and practices described in this notice.
Information We Collect About You
As your trusted financial institution, we collect, retain and use nonpublic personal information about individual current and former customers to provide products and services to our customers. We may collect the following categories of non-public personal information about you:
· Information we receive from you, through applications for Matrix Financial Services products or services or other forms;
· Information about your transactions with us, our affiliates or with non-affiliated third parties;
· Information we receive from consumer reporting agencies
Information We Disclose About You and To Whom
We may disclose the following kinds of nonpublic personal information about current and former customers to nonaffiliated third parties:
· Information we receive from you on applications or other forms, such as name, address, social security number, assets and income;
· Information about your transactions with us, our affiliates or with non-affiliated third parties, such as your account balance, payment history, parties with whom you engage in financial transactions, and credit card usage;
· Information we receive from consumer reporting agencies, such as your credit worthiness and credit history.
This nonpublic personal information about you may be disclosed to the following types of third parties:
· Financial service providers, such as mortgage bankers and brokers, securities broker-dealers, and insurance companies and agents;
· Non-financial companies, such as retailers, direct marketers, document storage and retrieval firms, and property management companies;
· Others, such as non-profit organizations.
We also may disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law.
The Fair and Accurate Credit Transactions Act requires Matrix Financial Services to provide you with the following notice:
We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected on your credit report.
Information We Share with other Companies related to Matrix Financial Services
Under the Fair Credit Reporting Act, we are permitted to share information about our transactions or experiences with you or your account, such as your account balance and payment history with us, with other companies in the Matrix Financial Services family. We may also share additional information about you or your account, such as information we receive from you in applications and information from credit reporting agencies. You may direct us not to share with other companies any information that does not relate solely to our transactions or experiences with you or your account. You may do so by completing and returning the enclosed response form.
Information We Share To Provide You With Better Products and Services
From time-to-time, we may disclose nonpublic personal information about you to companies that perform marketing services on our behalf or on behalf of us and another financial institution. We may also disclose nonpublic personal information about you to companies with which we have a joint marketing agreement. In the instances where Matrix Financial utilizes the assistance of these companies, we require them to be contractually obligated to protect the confidentiality of your nonpublic personal information. The nonpublic personal information we may provide to these companies includes:
· Information we receive from you on applications or other forms, such as name, address, social security number, assets and income;
· Information about your transactions with us, our affiliates or with nonaffiliated third parties, such as your account balance, payment history, parties with whom you engage in financial transactions, and credit card usage;
· Information we receive from consumer reporting agencies, such as your credit worthiness and credit history.
Giving You the Power to Choose
To continue providing you with the best possible service and offering you a vast array of financial products that we believe may be of interest to you, we reserve the right to share nonpublic personal information with nonaffiliated third parties as outlined in this policy and as allowed by law.
If you determine that you do not want Matrix Financial to share your nonpublic personal information with our nonaffiliated third party partners (except under limited circumstances allowed by law), complete the Opt Out (How to Notify Us) form. This form is attached at the end of this policy statement.
Complete the form by checking off the types of information you do not wish to be disclosed, listing your name, address and social security number, signing your name and listing the date of signature. An opt out direction by a joint account customer shall apply to all the joint account customers. You need to return this form to us at:
Matrix Financial Services Corporation
23910 N 19th Ave, Bldg 4, Suite 68
Phoenix, AZ 85085
This notice applies only to nonpublic personal information about individuals who obtain financial products or services for personal, family or household purposes.
You may exercise your right to opt out at any time. We will update our records within a reasonable amount of time upon receipt of your request.
For More Information
If you have any questions regarding our Personal Information Privacy Protection Policy, or would like to receive a copy of the Policy, please contact us at the address listed above.
Please note: Each company affiliated with Matrix Financial Services will continue to contact its individual customers with offers for its own products and services. You will continue to receive marketing messages via your statement or coupon book, as well as direct marketing solicitations.
The affiliated group of companies includes:
United Western Bancorp, Inc.
United Western Bank
Matrix Financial Services Corporation
Matrix Insurance Services Corporation
Sterling Trust Company
First Matrix Investment Services Corporation
We Protect Your Information
The protection of your nonpublic personal information is of utmost importance to us. That's why Matrix Financial Services Corporation maintains strict practices and procedures to safeguard your privacy in accordance with this privacy policy. We restrict employee access to customer information to only those who have a business reason to know such information, and we educate our employees about the importance of confidentiality and customer privacy.
We appreciate the opportunity to serve your financial needs. We pledge to follow the policies, safeguards and guidelines as described in this notice, and to protect the confidentiality of your information. Your relationship is very important to us, and we will take great care to honor these commitments to you. Thank you for choosing Matrix Financial Services Corporation.